Shipping policy
We aim to ship orders placed before 1:00pm PT on Monday through Thursday, within 1-2 business days. We may face delays during busy periods but you will be notified. We do not ship on Friday with Saturday delivery unless instructed to do so by the customer. We do not ship on major holidays.
We ship using Fedex overnight delivery so that your order will arrive as fresh as possible. We also use a FreshTag to ensure that the caviar is kept at the correct temperature throughout delivery. Please note that the FreshTag is only valid during transportation. We recommend that you dispose of it upon your order's arrival.
Overnight shipping refers to the service provided by the courier to deliver your order the day after it is shipped out from our facility, in order to ensure that your caviar is kept at the optimum temperature conditions throughout the delivery process, irrespective of the time the order was placed.
We charge a flat fee of $30 for all orders under $245. We provide complimentary shipping on orders over $245. We charge a flat fee of $50 for all orders shipping to Hawaii.