Thank you for shopping at Loft Caviar. We only offer top quality caviar and aim to deliver unparalleled service for our customers. If you are not satisfied with your order, please let us know within 24 hours and we will ship you a new order or refund your order.

To start the process, send us an email at HelpDesk@LoftCaviar.com or call us at (323)902-3271 and provide:

• your order number
• the reason you are requesting a replacement or refund
• photos of the product you are unsatisfied with

Depending on the specific details of your case we might ask that you to return the product to receive a refund.